Ochrana kupujícího

🛡️ Buyer protection

When you buy with Buy Now, you are protected in several ways:

• Verified seller – everyone selling with Buy Now has verified their identity and bank account with the payment provider Stripe.
• Secure card payment – neither the seller nor we ever see your card details.
• The seller must ship within 7 days and enter a tracking number. If not, we cancel the order and refund you automatically.
• The seller is not paid at once – the payout goes out 14 days after the payment.
• Your bank's protection – as a last resort you can ask your bank to dispute a card payment.

❌ I want to cancel an order

You can cancel in the order detail until the seller has shipped. The money goes back to your card automatically – usually within 5–10 days depending on your bank. After shipping the order cannot be cancelled; if something is wrong, follow the steps below.

The seller can cancel too (for example when the item is no longer available) – you are refunded automatically in that case as well.

⚠️ Something is wrong – Report a problem

If the parcel did not arrive, a different item came, it is damaged, something is missing or it is not as described, open the order and choose Report a problem:

1. Choose a reason and describe what happened.
2. Add photos – the item, the damage, the packaging and the shipping label. Do not throw the packaging away yet.
3. The seller receives the report in your chat. Sort it out together – the seller can refund you (fully or partly).
4. If you do not agree within 7 days, we will tell you what to do next.

🏦 If you cannot agree with the seller

BATNER does not decide who is right in a dispute – the seller is an independent trader. If you cannot agree, you can:

• ask your bank to dispute the card payment (chargeback) – the bank decides and the seller has to respond,
• or write to us via Contact us in the app with the order number. We act on repeated fraud – fraudsters lose selling and payouts.

🚫 The seller blocked me or does not reply

Even if the seller blocks you in the chat, your order does not disappear. In the chat you will see Contact support – support sees the order straight away. We know about every block during an order.

🚩 Reporting a user

If someone seems suspicious, harasses you or cheats, report them – in the chat or on their profile via Report user.